Is your business website loading slowly? Or getting a 404-page error when you open your website?
The first thing that you do is call the web hosting provider for immediate support. A quick and positive response from their side gives you a broad smile on your face.
Now, that much important is customer service in web hosting services.
Indian server hosting company offer 24/7 customer support for their clients in case of any hosting errors. The support teams are happy to help you at any time and resolve the issues.
We will share more details of the customer service in the web hosting sector. Read this blog to understand customer service, the impact of high-quality customer service, it’s types, and when to contact them.
Understanding customer service
Every business has its customer service. They differ based on industry types. In the world of web hosting, customer service is an important aspect as it involves various technical knowledge that customers may not have.
As the term implies, it is a support team that aids customers in case they face any issues. Online businesses that host the website can face different types of problems. Their website may run slow, or configuration errors can occur. In some cases, the client may need support to access the server and get the basic configuration done.
An Indian server hosting company with excellent customer support can resolve these issues immediately. Thus, resolving the problem can bring the online business back to operation.
Significance of customer support
Customer support team plays a vital role in holding customer’s trust and company’s reliability. A high-quality customer support team is not limited within just resolving issues. They are mostly engaged in educating clients about the server and its operation.
With their advices on website optimization, security measures and enhancing performance would reduce the errors too. Indirectly they empower a customer with knowledge to optimize their website on own.
Approaching the customer support for web hosting services may be done through various channels. Look at the types of customer support to know about its details.
Types of customer support- ways to contact the customer support
A reliable web hosting provider has multiple channels to contact them. Here are the options:
1) Email support: an email address from the web hosting provider is provided. You can mail the details of the problem and get the assistance.
2) Ticket system: This channel makes use of ticketing software. A token number is provided and you will be provided the assistance once your turn comes. It is the best way to opt for.
3) Online chat box– This is the option for quick response. Mostly available over the website of the provider, you can type your query and they will answer them.
4) Phone call– an emergency number is provided for direct contact with the technical support team. Though they are great for any complex issues that cannot be resolved through the above options.
5) FAQS: they are very helpful when you face any access error or basic issues. Also, the informative articles, blogs community forums can help you solve the issue independently and gain knowledge.
It is very important to check whether your web hosting provider has 24/7 customer support through a contactable phone number or email address. Also, make sure they have multiple channels to contact them.
When you should contact the customer support?
While taking up the web hosting service, you may not have idea about when to contact customer support. These would empower the novices as when you can feel free to contact them:
1) Downtime of website: Are you getting issues in accessing website? That can be website downtime. It can be caused due to server maintenance, server overload, hardware failure, updates for your website, cyber-attack. It can affect the business a lot. Make sure you do check the server usage, do daily updates and back-ups, and opt for secure server. Otherwise, if not solved, contact the support team.
2) Slower website loading time: In case your website is loading slowly, contact with the web hosting provider. It can be due to larger file sizes, outdated software or even for server overload.
3) Issues in sending and receiving messages: It can be problem with your emails. Trouble shooting email settings and configuration can help. Contact customer support.
4) Control panel issues: in case you face difficulty in accessing or managing the server settings, the technical support team can help you.
5) Billing issues: This kind of error can arise due to many factors. Efficient handling of such errors by the technical customer support can help prevent any failed transaction or subscription renewals.
These problems can impart a negative impact on the online business. Hence it is very important that your web hosting provider has an efficient support team.
How to identify an efficient customer support team?
Knowing more about your hosting provider’s customer support team is a client’s right. Here are some ways to find about the team:
1) Inbound or outbound team?
You must know whether the team is inbound or outsourced form third party companies. In-house hosting support team is better than the outsourced one.
2) Ask for optimized support
While enquiring about the team, ask if the hosting provider aids support for application. If yes, then you can expect to get optimize support for your application.
3) Accessing right person
Reliable web hosting providers has different tiers of expertise who will answer to different levels of queries. This would help in quick contact with the right person based on the error.
4) Look for knowledge base
A good company would have dedicated website page with various articles referring to various issues. They are great for solving minor issues independently.
Conclusion
To offer a smooth and reliable web hosting experience to customer, a support team plays crucial role. They are the one who can business customer’s business by resolving website hosting issues on time. Hence, a web hosting provider must focus on maintaining a competent customer support team. With training and development programs, customer support team must maintain high-level of expertise.